FAQ's


PRODUCT CARE/WASHING INSTRUCTIONS -  BOTTLES

  • Our bottles are made of very high quality materials, but as with any glass items they still need to be treated with care.
  • The glass items may be placed in the dishwasher or simply rinsed thoroughly in warm soapy water (ideally after use with a bottle brush).
  • The Bamboo flask can be rinsed in warm soapy water on the inside stainless section and all bamboo lids need to be hand washed in warm soapy water (NOT DISHWASHER SAFE) as they are made with real bamboo and do not like to be soaked!! Minimal water contact and leave out to dry in a tea towel will keep them fresh and increase their lifespan.
  • TREAT THEM WITH THE LOVE THEY DESERVE TO ENSURE SUSTAINABILITY

WASHING/CARE INSTRUCTIONS - (ACTIVEWEAR)

  • Quick dry fabric designed to be washed at 30 degrees.
  • Dry flat/washing line with minimum sunlight.
  • Crease free fabric regains shape after washing.

 

AUSTRALIA WIDE DELIVERY AND SHIPPING INFORMATION

All parcels are sent with a tracking number

REGULAR POSTAGE $8.95 (between 5 – 7 business days)
EXPRESS POSTAGE $11.95 (between 1 – 3 business days)

Please note that remote areas may take slightly longer to arrive.
We aim to have your order ready to be shipped to you within 48 hours. (Weekdays only)
If there is any issues with shipping times due to public holidays, postal disputes beyond our control we will advise you as soon as possible.

If you are interested in worldwide delivery, please email us at: admin@aussiehydrate.com.au 

 

OUR RETURN AND REFUND POLICY(BOTTLES)
We are sure you will LOVE your aussiehydrate purchase!

However, please advise us within 7 days of receipt of your product if there are any issues by emailing us at: admin@aussiehydrate.com.au stating your full name, address, and copy of your original receipt/order number.

We are happy to refund your purchase cost including any postage under the following circumstances:
1. If the goods arrive faulty/damaged and are unfit for use.
2. If the item purchased is not as described.

OUR RETURN AND REFUND POLICY (ACTIVEWEAR)

Leggings are only eligible for a refund if returned to us within 28 days from purchase date.

Items must be in original condition with all tags still attached, unworn with no defects.

Once we receive your returned/exchanged items we will notify you within 5 days of the refund/exchange once processed. (The return postage is paid by the customer.)